Terms & Conditions
Terms And Conditions
Please use common sense!
It is the responsibility of the buyer, to ascertain, and obey, all applicable local, state, federal and international laws in regard to the possession, and or use, of any item purchased from JV Knives. By placing an order, the buyer represents that he or she is of legal age and that the products ordered will be used in a lawful manner. JV Knives assumes no responsibility for any harm or injury resulting from the sale, trade, use or handling of any product purchased from us or our distributors & dealers.
By placing an order with us you are representing that you are:
> legally permitted to own the products;
> intending to act responsibly with our products;
> complying with ALL applicable local, state, federal, and
Our knives are extremely sharp and capable of causing serious injury or death if not handled properly.
In making your purchase you assume all responsibility for any injury or harm associated with any item purchased from JV Knives once it leaves our warehouse.
CHARGES - We currently accept most major credit cards, including Visa, MasterCard and Discover, via our online shopping cart.
We do NOT accept Bank issued credit cards.
We do NOT accept American Express cards.
We do NOT accept PayPal.
PURCHASING POLICY - By purchasing from jvknives.co.za, the buyer assumes the full and complete responsibility of having ascertained, and complied with all applicable local, state, federal and international laws with regard to the possession and use of any item purchased from jvknives.co.za. Review your local municipal and state laws before ordering if you are in doubt. ABSOLUTELY NO SALES TO MINORS. The buyer represents that products ordered would be used in a lawful manner and that he/she is of legal age. jvknives.co.za will not be held liable for the misuse of any product.
TELEPHONE ORDERS - We prefer that orders are placed via our website. This allows us to better maintain inventory, generate shipping labels and packing slips, and generally makes the process run much smoother. We have put much effort into the shopping cart to make it secure and easy to use. For any custom order feel free to contact us directly.
DOMESTIC SHIPPING - We will ship ONLY to the Billing Address used at the time of purchase unless other arrangements are made in advance.
INTERNATIONAL SHIPPING - International buyers, you all know the best/safest way to ship into your own country. We will ship any way you like, but the responsibility is on you.
- Preferred shipping method is Expidited Mail Service (EMS), his service has tracking and insurance, but only insured for the amount that it is declared for...So, $250 declared value, $250 insurance, $250 back to you if it goes astray (shipping charge is not refundable.) If you want $45 declared value, that's all you get back should it go astray.
- Least expensive shipping, SA Post Office Surface mail, but we cannot be responsible for the package once it leaves our shop. Ther item is traceble till it leaves South Africa, but can take upto 3 months to arrive
- NO REFUNDS AT ALL IF CUSTOMS IMPOUNDS YOUR PACKAGE. We have no control at all with other countries Customs Agencies. It is YOUR responsibility to know your import laws, and we follow your instructions to the letter.
Any questions about this, please ask before you buy.
FREE SHIPPING - When we offer FREE SHIPPING on an item, that means Free LOCAL Shipping. International shipping will be billed and shipped at Priority Mail International rates.
MULTIPLE KNIFE ORDERS - Orders for more than 2 knives will require approval. This is to ensure that no one customer can buy a block of available knives as soon as they are posted. We appreciate the business, but we have to share the wealth.
BACK ORDERS- We will strive to give good service, however there will be times when back orders are unavoidable. If this problem occurs, your order will be shipped except for the back ordered items. These items will be forwarded as soon as possible. Refunds available upon request. There are no charges for shipping back orders.
RETURNS - All returns or exchanges must be requested within 3 days of receipt of your order. Returns must be approved and shipped back to us with the original or a copy of your packing slip, with the item in the same condition as it left our shop. NO returns on used items. All returns are subject to a 10% restocking fee unless there was an error on our part. Shipping fees are not refundable. We do not accept C.O.D. return packages.
ERRORS - We try to keep errors to a minimum and maintain reasonable prices, but sometimes typos happen, and occasionally our suppliers raise their prices unexpectedly and we may not be in step with those changes. We reserve the right to sell our products at the appropriate prices, and will not honor the sale of any product at an erroneous price. We apologize in advance if this happens.
LAYAWAYS - We are happy to do layaways as required. This will be considered on a case-by-case basis. We prefer 30 day layaways, 1/3 down, 1/3 in 2 weeks and the final 1/3 plus shipping in 4 weeks. Any moneys paid by the client to JV Knives towards any layaway will remain Store Credits until the item is paid in full and shipped. Should the terms of the layaway not be fulfilled for any reason, JV Knives reserves the right to resell the item at current market price. Should the current market price be considerably less than at initiation of layaway, JV Knives reserves the right to apply Store Credits to this difference. Any remaining Store Credits are available to the Client to be used at any time to purchase any item(s) in current stock. No Refunds on Layways.
DECLINED CHARGES AND HOLDS.
We have been asked numerous times about purchases that were declined by our Shopping Cart, yet the [Charge] appears in the system of the Buyers ccard. Here is how that all works:
- The Shopping Cart (PAyfast.co.za) contacts the Buyers Bank and asks if there are enough funds available in the account to cover the requested charge.
- If NO, the order is declined, connection is terminated.
- If YES, the Buyers Bank places a [Hold] on the account for $xxx.xx.
- If data IS validated, everyone is happy, sale proceeds.
RECYCLING - Whenever possible, we try to reduce our impact on the planet by recycling packaging materials. This means your order may arrive in a used and/or cut-down box filled with just about any packing materials we have on hand. Just trying to do our part. Thanks for your understanding, and for doing YOUR part.
SATISFACTION GUARANTEE - We stand behind our products 100%. If our customers are not happy, we're not happy. We will do everything we can do make the situation right. Warrantee issues are generally handled by the manufacturers, but we will assist in any way to make things right with our customers.
SPECIAL ORDER ITEMS - Special Order items are designated so for a reason. They tend to be one-off custom pieces made to order. Once work has started on the piece is becomes non-returnable and non-refundable. If there is a problem with the piece our normal guarantee of quality remains in place and we will make it right.
PRICES are subject to change without notice.
WE RESERVE THE RIGHT to cancel any order at any time for any reason.